Legal
Shipping & Returns
Last updated: August 29, 2026
Shipping
Where we ship
We currently ship to addresses within the United States only. We are not able to ship internationally at this time. If we are unable to deliver to the address you entered, we will contact you and refund your order.
Processing time
Orders are prepared and handed to the carrier as quickly as we can, usually within a few business days of purchase, not counting weekends and holidays. During busy periods such as holidays and promotions, processing can take longer — we will say so on the Site when that applies.
Carrier and delivery
Orders ship by parcel carrier. Delivery time after your order ships depends on the carrier and your location. You will receive a shipping confirmation email with tracking information once your order is on its way.
Shipping cost
Shipping is calculated at checkout based on carrier rates for your order’s weight and destination. The exact shipping cost is shown to you before you pay.
Order tracking
Once your order ships, you can track it using the link in your shipping confirmation email, or by logging into your account and viewing your order history.
Address errors
If you entered an incorrect shipping address, contact us at [email protected] as soon as possible. We can only correct an address before the order ships. We are not responsible for orders delivered to an incorrect address provided at checkout.
Returns and refunds
Because our products are food items, our return policy works differently than it would for non-food goods.
Unopened products
If you change your mind about an unopened item, contact us at [email protected] with your order number before opening it. We review these requests individually and will tell you whether the item is eligible for return and how to send it back.
Opened or consumed products
For food safety reasons, we cannot accept the return of any product once it has been opened. This does not affect the damaged, defective, or incorrect items covered below.
Damaged, defective, or incorrect items
If your order arrives damaged, a product is defective, or you received the wrong item, contact us at [email protected] as soon as you notice the problem — ideally while you still have the shipping box and packaging. Please include:
- your order number;
- a description of the issue;
- a photo of the item and, where relevant, of the shipping box and packaging.
Once we have reviewed your report, we will send a replacement or issue a refund, at our discretion, to your original payment method.
How refunds are issued
All refunds are issued to the original payment method used at checkout. Once we approve a refund, it is submitted through Stripe; your bank or card issuer decides when the credit appears on your statement, which usually takes several business days. We are not able to refund to a different card or account, or to issue store credit, unless you request store credit and we agree to it in writing.
What we cannot refund
We are not able to offer a refund or replacement for:
- products that have been opened or consumed, except where the issue is a defect, damage, or a wrong item as described above;
- problems reported so long after delivery that we can no longer verify the condition of the item or its packaging;
- normal variation in appearance, color, or texture, which is typical of small-batch, minimally processed food and is not a defect.
Contact us about an order
For any shipping or return question, write to [email protected] and include your order number so we can help as quickly as possible.